Terms & Conditions

Terms and Conditions

These Terms and Conditions govern the use of our website and the services provided by Hyde Plumbing & Heating. By accessing our website or booking our services, you agree to these Terms and Conditions.

1. Company Contact Information

Hyde Plumbing & Heating

Email: info@hydeplumbing.co.uk

Telephone: 07942 083722

2. Services Provided

We provide plumbing and heating services, including but not limited to:

Boiler servicing, repairs, and replacements (domestic and commercial)
General plumbing repairs and installations
Boiler maintenance, installation and safety checks
Leak detection and repairs
Bathroom design and full renovations
Emergency plumbing call-outs (24/7 service subject to availability)

All service provide by Hyde Plumbing & Heating will be carried out or supervised by a qualified engineer.

3. Quotations and Estimates

All quotations are valid for 30 days from the date of issue unless otherwise stated.

Estimates are provided based on the information available at the time and may be subject to change if additional work or parts are required.

A quotation or estimate does not constitute a binding contract until confirmed in writing and/or payment has been received.

4. Pricing and Payment

Prices are quoted in pounds sterling (£GBP) and are exclusive of VAT unless otherwise stated.

Payment terms will be agreed prior to work commencing. Unless otherwise specified, payment is due before work begins.

We accept payment via BACS transfer (bank transfer).

Late payments may be subject to statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

We reserve the right to adjust a quotation after payment if:

material costs increase
additional labour is required
the customer requests additional work

5. Cancellations and Rescheduling

Cancellations must be made at least 48 hours before the scheduled appointment.

Cancellations made within 48 hours may incur a cancellation fee. Customers are also liable for the cost of any materials purchased and reasonable labour costs already incurred.

We reserve the right to reschedule or cancel appointments due to unforeseen circumstances, such as staff illness, emergencies, or supplier delays.

6. Warranty and Liability

We are not liable for:

pre-existing faults or issues not caused by our work
normal wear and tear
damage caused by misuse, neglect, or failure to follow instructions
items covered under a manufacturer’s warranty (which must be pursued with the manufacturer directly)

Our liability is limited to the value of the services provided and does not extend to indirect or consequential losses (e.g. but not limited to: loss of earnings, water damage to personal property, or business interruption).

Warranty on parts and other intems installed are carried with the manufacturer and not with Hyde Plumbing & Heating. We will do everything we can to ensure that warrantied products are handled however we hold no liability for products installed that later experience warranty issues that is no result of a failure by our team.

We carry appropriate public liability insurance and will provide details upon request.

7. Customer Responsibilities

Customers must ensure safe and reasonable access to the property.

Areas where work will take place should be cleared of personal belongings where possible.

Customers are responsible for obtaining any necessary permissions (e.g., landlord consent, building regulations approval).

8. Emergency Call-Outs

Emergency call-out charges will be confirmed prior to attendance.

Response times are subject to availability and cannot be guaranteed, although we will always aim to respond as quickly as possible.

9. Subcontractors

We may engage carefully selected subcontractors to carry out some or all of the services. All subcontractors will be appropriately qualified and insured.

10. Website Use

Content on this website is provided for general information only and may be updated without notice.

While we make reasonable efforts to ensure accuracy, we do not guarantee completeness or reliability.

All images, graphics, and visual content displayed on this website are the property of Hyde Plumbing & Heating (unless they have been provided to us by an end customer) and are protected by copyright law. These images may not be copied, reproduced, distributed, or used for any commercial or personal purpose without our prior written consent. Unauthorised use of our images may result in legal action.

11. Complaints Procedure

We take customer satisfaction seriously. If you are unhappy with our services, please contact us in writing at info@hydeplumbing.co.uk. We will acknowledge your complaint within 5 working days and aim to resolve it promptly and fairly.

12. Privacy Policy

We are committed to protecting your personal data in line with the UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for full details.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. Updates will be posted on this page with the most recent revision.

Privacy Policy

Hyde Plumbing & Heating is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

1. Information We Collect

We may collect the following personal information:

Contact details (name, address, phone number, email)
Service details (information relating to plumbing/heating services requested)
Payment details (billing address and transaction information – we do not store card details)
Website usage data (IP address, browser type, browsing behaviour via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

Provide and manage our services
Respond to enquiries, quotations, and bookings
Process payments and issue invoices
Send service reminders (e.g., boiler servicing)
Improve our website and customer experience
Comply with legal and regulatory obligations

3. Legal Basis for Processing

We process personal data under the following lawful bases:

Contract – to provide the services you request
Legal obligation – to comply with tax, accounting, and regulatory requirements
Legitimate interests – for business administration, service improvement, and fraud prevention
Consent – where you have opted in to receive marketing communications

4. Sharing Your Information

We will not sell or rent your personal data. We may share it with:

Trusted service providers (e.g., IT support, payment processors)
Manufacturers or suppliers for warranty purposes
Subcontractors engaged to carry out work on our behalf
Regulators or legal authorities where required by law

5. Data Storage and Security

Personal data is stored securely within the UK or the EEA.

If data is transferred outside the EEA, appropriate safeguards will be put in place.

We take all reasonable measures to prevent unauthorised access, misuse, or loss of your data.

6. Data Retention

We keep personal data only as long as necessary to fulfil the purposes outlined.

Financial and invoicing records are retained for at least 6 years in line with HMRC requirements.

8. Cookies

Our website uses cookies to improve your experience and analyse traffic. You can manage or disable cookies through your browser settings. Please see our Cookie Policy for more details.

9. Marketing Communications

We may send you service reminders or promotional offers if you have opted in.
You can withdraw your consent at any time by emailing “unsubscribe” in reply to our emails or contacting us via phone.